✦ 14-Day Right of Withdrawal
Customers located in the European Union have the right to withdraw from their purchase within fourteen (14) days after receiving their order, in accordance with applicable EU consumer protection laws.
To exercise this right, please contact:
kidsaint.world@gmail.com
within 14 days of delivery.
Returned items must be shipped back within 14 days after notifying us.

✦ Condition of Returned Items
Returned items must:
Be unworn and unused.
Be free from odors, stains, makeup, animal hair, or damage.
Include original packaging whenever reasonably possible.
Be returned in the same condition in which they were received.
Returns that show signs of use beyond what is necessary to inspect the item may be subject to a reduction in value or refused where permitted by law.

✦ Store Credit
We are happy to offer store credit as a convenient option for customers.

Store credit:
Never expires.
May be used on any future purchase.
Can be issued faster than refunds.
Allows customers to continue supporting our artist-run house.
Customers may choose store credit where available.
Nothing in this policy limits any mandatory consumer rights provided by applicable law.

✦ Refunds
Where a refund is required under applicable law, refunds will be issued through the original payment method.
Original shipping costs are refundable only where required by law.
Additional costs arising from expedited or premium shipping methods are non-refundable.
Refunds are processed after the returned item has been received and inspected.
Please allow up to 14 business days for processing.

✦ Return Shipping
Unless otherwise required by law, customers are responsible for the cost of return shipping. We strongly recommend using a tracked shipping service, as KIDSA1NT cannot be responsible for parcels lost during return transit.

✦ Incorrect or Damaged Orders
If you receive an incorrect item or your order arrives damaged, please contact us within seven (7) days of delivery at:
kidsaint.world@gmail.com

Please include:
Your order number.
Photographs of the issue.
A brief explanation.

We will work with you to resolve the problem as quickly as possible.

✦ Custom and Personalized Pieces
The right of withdrawal does not apply to:
Custom orders.
Commissioned work.
Personalized pieces.
Hand-painted custom requests.
Affirmation upgrades.
Made-to-order items created specifically for a customer.

Such items are final sale and cannot be returned or refunded except where required by law.

✦ One-of-One Nature of Our Armors
Many KIDSA1NT pieces are created from rescued garments and handmade processes.

Minor variations, signs of previous life, texture differences, and artistic characteristics are intentional aspects of one-of-one wearable art and are not considered defects.

✦ Lost Packages
Once an order has been handed over to the shipping carrier, delivery times are outside of our control.
KIDSA1NT is not responsible for delays caused by customs, weather conditions, or carrier operations.
If a parcel is lost in transit, we will assist customers in opening an investigation with the carrier.

✦ Refusal of Service
KIDSA1NT reserves the right to refuse returns that do not comply with this policy, including items that:
Have been worn or damaged.
Show signs of misuse.
Are returned without prior notice.
Are sent back outside the applicable return period.
Nothing in this section limits rights granted under applicable consumer protection laws.

✦ Chargebacks
We kindly ask customers to contact us before opening a payment dispute.
We are committed to resolving issues fairly and in good faith.

Fraudulent chargebacks, false claims, or abuse of return policies may be disputed with supporting evidence, including:
Order confirmations.
Tracking information.
Delivery confirmation.
Product photographs.
Customer communications.

✦ Contact
KIDSA1NT
Independent artist-run house based in Italy.

Email:
kidsaint.world@gmail.com

We carefully inspect every Armor before it leaves our home studio. If you believe your order arrived damaged or you received the wrong item, please contact us within 7 days of delivery at:
kidsaint.world@gmail.com

Please include:
Your order number.
Clear photographs of the item.
Photographs of the packaging.
A brief description of the issue.

We will review the situation and work with you to find an appropriate solution.

⸻
THE NATURE OF OUR ARMORS
KIDSA1NT creates one-of-one wearable art using rescued garments and handmade processes. Because of this, minor imperfections, variations, signs of previous life, texture differences, fading, repaired areas, small marks, distressing, uneven dye patterns, and other characteristics are part of the artistic process and should not be considered defects.

These details are what make every Armor unique and are not grounds for refunds, replacements, chargebacks, or claims of damage.

Product photographs, descriptions, and measurements are provided to help customers understand the nature of each piece before purchasing.

⸻
WHAT IS CONSIDERED DAMAGE
Examples of issues that may qualify for assistance include:
Receiving the wrong item.
Significant undisclosed tears or holes.
Major undisclosed stains.
Broken zippers, buttons, or closures that prevent normal use.
Damage that occurred during transit.
Major defects that were not visible or disclosed in product photos or descriptions.

⸻
WHAT IS NOT CONSIDERED DAMAGE
The following are considered normal characteristics of one-of-one Armors and do not qualify as defects:
Signs of previous life.
Minor marks or repaired areas.
Distressing and fading.
Variations in color due to dyeing or printing processes.
Natural wear consistent with upcycled garments.
Loose threads.
Small irregularities in handmade details.
Differences in texture, wash, or fabric feel.
Slight measurement variations.
Characteristics visible in product photographs.

⸻
FRAUDULENT CLAIMS
KIDSA1NT reserves the right to refuse claims that are fraudulent, abusive, or inconsistent with the condition of the item before shipment. Photographs taken before dispatch, product listings, shipping records, and customer communications may be used to investigate and dispute false claims or chargebacks.

⸻
OUR PHILOSOPHY
Every Armor has lived before. We believe beauty can be reborn. The marks, textures, and imperfections carried by rescued garments are part of their story and part of what makes every KIDSA1NT piece truly one-of-one.

If you believe something is missing from your order, please contact us within 7 days of delivery at: kidsaint.world@gmail.com

Please include:
Your order number.
A description of the missing item.
Photographs of everything you received, including the packaging and shipping label.

We will investigate the issue and do our best to resolve it promptly.

⸻
BEFORE REPORTING A MISSING ITEM
Some orders may arrive in separate packages or contain individually wrapped items. Please make sure you have:
Fully opened and inspected all packaging.
Checked inside pockets, protective wrapping, and smaller compartments.
Confirmed that the item was included in your order confirmation.

⸻
INVESTIGATION PROCESS
To help ensure fairness and protect both our customers and our small artist-run house, we may review:

Order records.
Packing records.
Shipping information.
Product photographs.
Customer communications.

Additional information may be requested if necessary.

⸻
INCORRECT OR INCOMPLETE ORDERS
If an item was accidentally omitted from your package, we will gladly work with you to provide an appropriate solution, which may include:

Shipping the missing item.
Providing store credit.
Issuing a refund where appropriate and required by applicable law.

⸻
FRAUDULENT CLAIMS
KIDSA1NT reserves the right to refuse claims that are determined to be fraudulent, abusive, or inconsistent with available records.

False claims, abuse of customer protection systems, and fraudulent chargebacks may be disputed using documentation including:
Packing records.
Shipping confirmations.
Tracking information.
Product photographs.
Customer communications.

⸻
OUR COMMITMENT
We prepare every order with care and attention from our home studio in Italy.
If we make a mistake, we will always do our best to make it right.

Every Armor has lived before.

KIDSA1NT creates one-of-one wearable art using rescued garments and handmade processes. Because of this, each piece carries its own history, texture, and character.

WHAT IS NOT CONSIDERED DAMAGE
The following are considered normal characteristics of one-of-one Armors and do not qualify as defects:

Signs of previous life.
Minor marks or repaired areas.
Distressing and fading.
Variations in color due to dyeing or printing processes.
Natural wear consistent with upcycled garments.
Loose threads.
Small irregularities in handmade details.
Differences in texture, wash, or fabric feel.
Slight measurement variations.
Characteristics visible in product photographs.

Signs of previous life, minor imperfections, repaired areas, fading, distressing, loose threads, uneven dye patterns, variations in texture, and other unique characteristics are natural aspects of upcycled and handmade clothing. These details are not defects, but part of the story and beauty of each Armor.

No two Armors are exactly alike. Slight differences in color, measurements, wash, fabric feel, and handmade details are to be expected and are part of what makes every piece truly one-of-one.

Every Armor is individually restored, dyed, printed, painted, stitched, and finished from our home studio in Italy. Variations resulting from these artistic processes are intentional characteristics of wearable art.

Characteristics visible in product photographs or described in listings are considered part of the piece and are not grounds for refunds, replacements, claims of damage, or chargebacks.

We believe perfection is overrated.
Scars tell stories.
Nothing beautiful should be abandoned.

Just like the people who wear them, our Armors are imperfect, unique, and worthy of being loved. Thank you for helping us give forgotten pieces a second life and for keeping the light alive.

Eligible items may be returned within 14 days of delivery in accordance with our Returns & Refunds Policy.

Please contact us within 7 days of delivery and include photographs of the issue. We’ll do our best to make things right.

Please contact us within 7 days of delivery with photos of the package and its contents, and we’ll investigate the issue.